House Rules

Everyone visiting the repair cafe is asked to read the House Rules before a repair is started. 

• The work carried out in the Repair Café is performed free of charge on a voluntary basis by the repair experts at hand. 

• Visitors are welcome to assist in the repair of their item if they wish to.

• The fact that the repairs are being performed by unpaid volunteers reflects the allocation of risks and limitation of liability: neither the organisers of the Repair Café nor the repair experts are liable for any loss that may result from advice or instructions concerning repairs, for the loss of items handed over for repair, for indirect or consequential loss or for any other kind of loss resulting from work performed in the Repair Café. The limitations set forth in these house rules shall not apply to claims declared justified on the basis of liability arising by virtue of applicable consumer protection legislation which cannot be lawfully superseded.

• A voluntary donation is greatly appreciated.

• Any use of new materials such as leads, plugs, fuses, patches or applications will be paid for separately.

• Visitors offering broken items for repair do so at their own risk.

• Experts making repairs offer no guarantee for the repairs carried out with their help and are not liable if objects that are repaired in the Repair Café turn out not to work properly at home.

• Repair experts are entitled to refuse to repair certain objects.

• Repair experts are not obliged to reassemble disassembled appliances that cannot be repaired.

• Visitors to Repair Café are solely responsible for the tidy removal of broken objects that could not be repaired.

• To cut down on unnecessary waiting times during busy periods,

• a maximum of ONE broken item per person will be examined. The visitor will join the back of the queue if there is a second item for repair.